SHIPPING AND RETURNS POLICY

SHIPPING

Shipping Cost

Prepaid Orders

• Free shipping on all prepaid orders above Rs 499
• Rs 50 shipping fee all prepaid orders below Rs 499

Cash On Delivery (COD) Orders

• Cash management charge of Rs. 50 for all COD orders above Rs 499
• Shipping and Cash management charge of Rs. 80 for all COD orders below Rs 499

* Please note that all COD orders will only be dispatched after confirming the order and shipping address via whatsapp or phone.

Express Orders (Delivery within 6 hrs for Bengaluru orders)

• Rs 80 shipping fee all prepaid orders below Rs 499
• Rs 50 shipping fee all prepaid orders below Rs 499

Quality Assurance

Once an order is placed, it is processed and shipped by us after multiple quality checks to ensure that the product shipped by us in of the highest standards.

Tracking Updates

Once the order is shipped, a communication will be sent confirming all details of your delivery, including the carrier details and tracking information of your package.

Time to dispatch

Express Orders (Delivery within 6 hrs for Bengaluru orders)

4-5 hrs to dispatch

Applicable only for orders to be shipped with Bengaluru.

Standard Orders

2-3 days to dispatch

We will endeavour our best to dispatch all the orders before or within the timelines mentioned above.

After dispatch each order can take anywhere between 2-7 days to deliver as per the accessibility of delivery address and the available courier service delivering to the area.

Disclaimer

UNQUOTE does not take any responsibility for delay in delivering products in the event where the user has provided wrong address for delivery, user cannot be reached on the contact number provided at the time of placing order, premises of delivery is locked or any conditions as a result of Act of God. 

CANCELLATION

You may normally cancel the order (once accepted by us) for any reason up to the point of dispatch by writing to us at afrin@unquote.in with your order details. Once the product has been shipped, an order cannot be cancelled. If you do cancel the contract within this time any payments made by you will be refunded in full within 15 working days.

If a personalised art order is cancelled after a final confirmation is received by you then the refund will be made after deducting charges for preparing the artwork.

We do not entertain shipping address change requests once the order is dispatched.

RETURN AND REFUND POLICY

• It is the responsibility of buyer to inspect upon receipt that all products delivered matches its order.
• In case a product received by you is damaged/defective/wrong product has been shipped, kindly notify us within the first 24 hours after the receipt of merchandise by writing to us at afrin@unquote.in with images of the same. No returns will be accepted if it is not notified to us within the stipulated time period.
• No returns and refunds are accepted unless the product received by you is damage/defective/wrong. Although you can exchange the product for another one available from the website after paying for the shipping for return pick up. If the new product is of lower cost and there remains a balance (after adjusting for shipping and other costs should they occur) we will provide you with a discount coupon of the same value as of the balance which you can redeem anytime on our website. We will not be responsible for any misuse of the said code after the same is communicated to the customer.
• In case of any return and refund, we will be deducting the cost of shipping from the refund amount.
• In case of any return and refund, we reserve the right to deny refund if the product has been damaged when received at our warehouse.
• The buyer agrees to ship the products back to us within the first 48 hours upon receipt and should intimate us of such return via email along with proof of such return. No returns will be entertained if such proof of return is not provided by the buyer within the first 48 hours upon receipt. 
• No refund or exchange will be provided if the receipt of sale is not sent back to us along with the products. Original tags must be attached and intact.
• A refund or exchange will only be provided for those products that are returned in perfect condition, unused, and with the original packaging.
• Merchandise modified by the buyer, or modified by seller at the request of buyer, may not be returned.
• Once merchandise is printed, dyed, washed or altered in anyway, the buyer cannot return or make a claim relating to such merchandise.
• The buyer accepts that it is the decision of UNQUOTE to determine whether refund or exchange is possible based on the condition of the merchandise(s). If we feel that an item has been worn many times, no refund or exchange would be entertained.
• All refunds or exchanges will be made within 15 working days subject to the specifications from the payment gateway.
• For a Cash-On-Delivery (COD) payment method the packaging cannot be opened and the product cannot be used at the time of delivery with a motive to return the product on the spot.
• For a Cash-On-Delivery (COD) payment method the delivery executive will only provide the package upon receipt of the payment and will not be liable to take the package back once delivered.